Privacy Policy

Terms of Service
By becoming a member of the MONO website, you indicate that you have carefully read, fully understood, and agree to accept all the contents of these Terms of Service.

In addition, when using specific services on the MONO official website, you may be subject to separately announced terms of service or related regulations provided by MONO, depending on the nature of the specific service.

To protect your personal privacy and support personal data protection, MONO hereby provides the following statement to explain the purposes, categories, scope and methods of use of the personal data we collect, as well as the rights you may exercise. If you have any questions regarding this Privacy Statement, related notifications, or personal data protection, please feel free to contact the MONO Customer Service Center. We will respond to your inquiry as soon as possible.

Scope of Application
This Privacy Statement and its notifications apply only to the websites owned and operated by MONO. The MONO website may contain links to products or services provided by other websites, partners, or individual store vendors. The privacy statements and personal data protection measures of these linked websites, partners, or online stores are subject to their respective website descriptions.
Purposes and Categories of Personal Data Collection
For the purposes of providing e-commerce services, after-sales service, fulfilling legal or contractual obligations, protecting the rights and interests of the parties and relevant stakeholders, marketing, customer management and service, and conducting business activities compliant with registered business items or organizational章程, MONO may collect your name, contact information (including but not limited to phone number, email, and address), payment or收款information, IP address, and other personal data that can directly or indirectly identify your identity.

To improve service quality, MONO may record your IP address and browsing activities on MONO-related websites or apps (including but not limited to software and hardware used, web pages clicked, and download behavior) based on the nature of the service. This data is used only for traffic analysis and online behavior research to improve service quality and is not linked to specific individuals.

Use of Personal Data
The personal data, consumption and transaction information, or other data provided with your consent collected by MONO will be processed and used internally only within the scope of the collection purposes, or used to complete services, fulfill contractual obligations, or comply with legal requirements or requests from authorized agencies (such as courts or the Taiwan Clearing House). Unless in accordance with the above circumstances, MONO will not provide your personal data to any third party (domestic or overseas) not listed in this statement, nor will it be used for other purposes.

Within the scope of the collection purposes, your personal data may be provided to partner vendors (including but not limited to 91APP, delivery and logistics providers, communication service providers, payment service providers, and other third parties assisting in fulfilling contracts or customer service) to facilitate the completion of transactions or services.

If you choose to pay by credit card, the card must be used only by the cardholder本人. We may verify the transaction data with the card-issuing bank, acquiring bank, and cardholder for confirmation before completing the payment process. Personal data obtained in accordance with the collection purposes may be transmitted overseas for storage or processing in compliance with the Personal Data Protection Act.

Third-Party Use and Advertising (Analytics) Services
To optimize the consumer experience, MONO provides third-party authentication services (e.g., Google, Facebook, Apple, Line, etc.) to facilitate quick registration and login. To help you更容易access preferred product information, we may conduct optimized ad placements on different platforms and, within the necessary scope, provide your personal data to advertising analytics and placement service providers (e.g., Google, Facebook, Line, Yahoo, Criteo, Adobe, Tagtoo, etc.) to deliver more precise ad content to you.

MONO has also installed Google Analytics advertising features. If you wish to disable these features, please refer to Google’s “Ways to opt-out of information disclosure” or contact us for assistance.

Data Security
MONO will maintain the security of your personal data using reasonable technology and procedures that comply with industry standards. Please note that your mobile phone number is essential for verifying member identity. If your phone is lost, your number changes, or the ownership of the number changes, please be sure to contact MONO to update your information to ensure data security and confidentiality. Failure to notify MONO of changes in a timely manner may result in damages for which you will be responsible.
Rights of the Data Subject
You may request to query, access, or obtain a copy of your personal data. If the data is incorrect or incomplete, you may request modification or correction. If the data is erroneous or incomplete, you may not be fully protected under this Privacy Statement. You may also request the deletion, cessation of processing, or use of your personal data, except where such data is necessary for MONO to perform its duties or business.

In response to the EU General Data Protection Regulation (GDPR), users from EU countries will temporarily be unable to use MONO services. If you have any questions, please contact the MONO Customer Service Center. If you wish to exercise your right to request deletion, please contact our service staff via “Contact the Store.” We will assist you and may charge necessary processing fees. The final outcome will be notified to the requester in writing.

Cookies
To enhance usability, the MONO website may read Cookie data from your device. You can disable or restrict this function through your browser settings, but doing so may affect some website features. If you need assistance, please contact the MONO Customer Service Center.
Google Analytics Advertising Features
MONO uses Google Analytics advertising features only for analyzing ad effectiveness and optimizing user processes. To disable these features, please refer to the opt-out methods provided by Google.
Consequences
If you are unwilling to provide the personal data required for services or transactions, or do not consent to MONO’s collection, processing, use, and international transfer of such data in accordance with laws and this statement, we will respect your decision. However, you may be unable to use related services or complete transactions. MONO reserves the right to decide whether to provide services or complete transactions.
Right to Revise and Effectiveness
MONO reserves the right to revise this Privacy Statement and related notifications at any time. Revisions will be announced on the MONO website without individual notice. You agree that the revised content will still be effective for you, and you are obliged to regularly check the latest version of the statement and notifications.