Shipping Methods
Domestic Shipping Methods
▸ HCT Logistics Home Delivery: NT$75
▸ T-Cat Home Delivery: NT$100 (Used for custom-made products)
Free shipping on orders over NT$1,000 (within Taiwan main island). For offshore islands of Taiwan, Hong Kong, and Macau, free shipping on orders over NT$2,000. A shipping fee of NT$200 applies for orders below the free shipping threshold. (Actual terms are subject to ongoing promotions on the official website.)
Delivery to some remote offshore islands is not available.
Delivery takes approximately 2–3 business days.
▸ Home Delivery (Offshore Islands): HCT Logistics – NT$220
This option is only for offshore islands. Do not select this logistics method for non-offshore areas.
Delivery takes approximately 3–5 days after shipment (excluding weekends and holidays).
Delivery to offshore islands currently does not support specified delivery dates, time slots, or cash on delivery.
▸ Convenience Store Pickup: NT$65
Convenience store pickup and payment is not available for offshore islands.
Free shipping is available for orders over NT$800. A logistics fee of NT$65 applies for orders below this amount. ※ Actual terms are subject to ongoing promotions on the official website. MONO reserves the right to make adjustments.
Orders exceeding NT$19,999 are not eligible for convenience store pickup.
Delivery takes approximately 2–3 days.
Pickup notifications are sent automatically via SMS. Due to frequent SMS delivery failures by convenience stores, please check the order status online for shipment progress. If you miss the pickup deadline due to not receiving the notification or other reasons, convenience store pickup service will not be provided again.
Shipping Notes
You will be notified via email once your package has been shipped. Please keep track of the logistics status.
If the package cannot be delivered due to incorrect recipient information or failure to receive/sign for it, and the package is returned to us, the entire order will be cancelled.
For returned packages, only the product amount will be refunded as "Member Store Credit" (shipping fees are non-refundable).
MONO reserves the right to adjust terms based on logistics cost considerations.