Dear Valued Customer,
MONO will never request any financial account or credit card information via text message or phone call under any pretext, nor will we ask you to visit a bank in person or operate an ATM through such means.
If you receive any suspicious calls or messages, please remain vigilant and do not trust instructions from unverified sources. If you have any concerns, please contact MONO immediately or call the 165 Anti-Fraud Hotline of the Criminal Investigation Bureau for verification.
When you receive calls from numbers starting with "+", "+2", "+886", or other unfamiliar prefixes, please exercise extra caution. Be especially wary of callers who may spoof phone numbers or impersonate specific companies, banks, or judicial institutions. Do not click on unfamiliar links, accept unknown LINE friend requests, or open suspicious text messages.
Common scam tactics include claims of "duplicate orders" or "accidental installment payments" to gain your trust, followed by requests to perform online banking or ATM operations. If the call involves bank account matters, please contact your bank directly. If you are asked to operate your account or provide personal information, refuse immediately to reduce the risk of fraud.
We also recommend that you regularly update your passwords, strengthen their complexity (using a mix of uppercase and lowercase letters and numbers), and avoid entering your account credentials on public computers to enhance information security.
MONO wishes you all the best.
165 Anti-Fraud Website: https://165.npa.gov.tw/#/
MONO Customer Service Hotline: 0932381100
MONO Line@ Account:@bymonotw
MONO Customer Service Email: sale@monotw.com